Free Shipping on ALL NZ ORDERS!

Terms and Conditions

Shipping Fees During Sales or Promotions 

We may amend the terms and conditions for free shipping or other applicable fees as listed below during special sale pricing periods. 


Express Orders 

Express orders are billed at heavily discounted rates. These rates will be displayed on the website during the check out process or quoted by our customer service representatives during phone orders. 


P.O. Boxes, Military, and Oversea Addresses 

At this time, we are unable to ship any PO boxes or military or overseas addresses. If you have a friend with a physical address near by, we’d be happy to ship your order to them. Just add that address into the “Ship To” fields during the checkout process. 


Where Should I Have My Order Sent? 

We can usually ship faster to a business address, so we recommend this if at all possible. If you use your business address as your shipping address, PLEASE include the name of the business to help the delivery person find your address, AND include your name as the contact. If you prefer to have your orders sent to your home, please be sure to include any special instructions (i.e., “leave on front porch”) in the comments field of the shopping cart. Of course, you may also ship to your billing address, or to an alternate address of your choice. If your order is a gift, and you would like the invoice to be mailed to you rather than included in the package, please note this in the comments field of the shopping cart and we will accommodate accordingly. 


Lost Packages 

If tracking shows that your package has been delivered but you can’t locate it, please take a moment to check your porch area, planters, doorways, fences, decks, and even with your neighbors. If you are still unable to locate it, please contact us within three (3) days of the delivery date so that we can schedule a driver follow up with the postal service. If the postal service is unable to locate the package at that time, we will assist you in replacing the order. However, you must contact us within the three (3) day time frame, or we are not liable for the lost package. 


Backorders 

We do accept backorders under certain conditions and circumstances. These are as follows: 


Split Shipments 

Consumables: For ground orders, if a consumable item will be out-of-stock for less than one (1) week, we will hold the order and ship it complete when the out-of-stock item comes in. 


If a consumable item will be out-of-stock less than one week, and you elect to have your in-stock items shipped immediately, we will charge regular shipping on the primary order and on the subsequent backordered item(s) when they are expedited. 


If the consumable item will be out-of-stock for more than one (1) week, we insist on sending you an immediate partial shipment of your in-stock item(s). we will pay the cost of shipping the backordered consumable item when it becomes available. 


Non-Consumables: If a non-consumable item (clothing, accessories—anything you can’t eat) will be out-of-stock for less than one week, you may elect to hold your entire order until the out-of-stock item arrives. If a non-consumable item will be out-of-stock for more than a one (1) week, it must be ordered separately and will be shipped when it comes into stock, and separate shipping charges will apply.

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