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Privacy Policy

Osmo Nutrition NZ Privacy Policy 
At Osmo Nutrition NZ, we are committed to protecting your privacy at all costs. Any information that we collect is used to inform and improve our web content so your experience is as good as it can be—from ensuring we’re offering you the products you want to fixing site bugs, information simply improves our site for your benefit.

Information Collected 
Osmo Nutrition NZ may collect login information (and store it incase you lose it), email address, demographic information, and credit card information when users perform the following actions on this website: 


- Create an account 
- Place an order 
- Subscribe to a newsletter 
- Request a catalog or mailer 
- Signup for an online forum 
- Refer a customer 
- Request feedback or support 

Also, we do gather information on user navigation by using ‘clickstream’ data in order to recommend products that may benefit users and understand how users can best be presented with content. 


We may, from time-to-time contract with third party vendors to communicate with our customers on our behalf, whether that be through web channels or to send out mailers. To do this, they will collect anonymous information about your visits to our web site, such as interaction with our products and page usage. This anonymous information is collected through the use of a cookie or pixel tag, both industry standard technologies used by most web sites. It’s important to note that they do not collect personally identifiable information during this process. 


These third parties may also pool the anonymous information that they collect with other sources of information, information not collected during your visit to our website. This may include your name and email or mailing address, for purposes of determining whether you might be interested in receiving mail or electronic communications containing offers or information on our products. 


To update your contact information, please contact us by email at sales@osmonutrition.co.nz or give us a call: 021 829 794.


How We Use Collected Information 

The information collected from users allows Osmo Nutrition NZ to: 


- Send orders and information 

- Receive payment for products and services 

- Contact users regarding orders

- Send catalogs, newsletters, or other promotional offers 

- Email order information, newsletters, or other promotional offers 

- Assist users or provide feedback for products and services 

- Improve products and services 

- Enhance and personalize your shopping experience 


As is the standard, Osmo Nutrition NZ may contract with other companies to provide certain services, including: credit card processing, shipping, e-mail distribution, market research, and promotion management. Osmo Nutrition NZ will provide these companies with only the specific information they need to perform their services. We work closely with every company we contract to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Osmo Nutrition NZ. 


On rare occasions and as required by law, Osmo Nutrition NZ may disclose specific information upon governmental request, in response to a court order, or when otherwise required to do so. Osmo Nutrition NZ may also share information with companies assisting in fraud protection or investigation. Osmo Nutrition NZ does not provide information to these agencies or companies for marketing or commercial purposes. 


Outside Links 

This site contains outside links causing users to navigate away from the site. Osmo Nutrition NZ is not responsible for the privacy practices or the content of such websites. 


Cookies and IP Addresses 

Cookies are used to enhance and personalize your online shopping experience, so that information you receive is more relevant. Cookies are used for such purposes as keeping track of products in your shopping cart and monitoring how users navigate throughout the site. 


Your IP address is your computer’s unique address on the Internet. It is used to route web pages and your email to your computer. This website logs IP addresses for system administration purposes. IP addresses are used to help diagnose problems with Osmo Nutrition NZ’s server, and to administer this website. IP addresses are logged to track a user’s session. This gives Osmo Nutrition NZ an idea of which parts of the site users are visiting. Osmo Nutrition NZ does not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous unless you are logged in or have supplied Osmo Nutrition NZ with your personal information. 


Cookies may be used to display relevant ads to the Osmo Nutrition NZ visit across the internet through the Google Ad Network. You can opt out of Google’s use of cookies by visiting the Ads Preferences Manager. 


Security 

This site has security measures in place to protect the loss, misuse, and alteration of the information that Osmo Nutrition NZ’s collects. When you make a purchase, request a catalog, or create an account on this website, your transactional information is transmitted in a safe, encrypted format. 


Choice/Opt-Out 

Users may opt-out of receiving future electronic or postal mailings by emailing Osmo Nutrition NZ at sales@osmonutrition.co.nz or give us a call: 021 829 794. Please note that Osmo Nutrition NZ may still need to have your email address to contact you regarding an order or service requested. 


Contacting Osmo Nutrition NZ

Osmo Nutrition NZ

16 Mitcham Avenue

Forest Lake

Hamilton, New Zealand

sales@osmonutrition.co.nz

021 829 794

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